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Your Privacy Matters to h5app

This Privacy Policy explains exactly how h5app collects, uses and protects the personal data you share when you open an account or use our platform — available where…

Personal Data ProtectionCookie DisclosureAccount Data RightsRetention PolicyContact for Data Requests

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What Data We Collect and Why

h5app Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on h5app, we collect the information you submit — name, email address, phone number and payment details such as your Touch 'n Go, GrabPay, Boost dan FPX account identifiers — solely to process transactions, verify identity and deliver our services. We

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also gather technical data including device type, IP address and session logs to keep your account secure and our platform running correctly. This data is processed only for the purposes stated here and is not sold to third parties. Access to your account and our services
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depends on local law and is available where local law in Malaysia permits. You have the right to request a copy of your data, ask us to correct it, or request deletion, subject to legal retention obligations we must meet.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you have questions about how your personal data is handled, or if you want to submit a data access, correction or deletion request, our privacy support team is available around the…

Live Chat Support Start a live chat session directly from your h5app account dashboard. Our privacy team handles data queries during all hours and will confirm receipt of your request within one business day.

Email Data Request Send your data access or deletion request to our dedicated privacy email address. Include your registered account email so we can verify your identity and process your request without delay.

In-App Help Centre The Help Centre inside the h5app platform carries a Privacy section where you can submit a structured request form. Submissions are routed directly to the data protection team, not general support.

HOW WE PROTECT YOUR DATA

Security, Cookies and Retention Practices

Protecting the personal data tied to your account is a continuous operational responsibility for us.

Encryption in Transit

All data exchanged between your device and h5app servers is encrypted using TLS. This applies to account logins, payment entries including Touch 'n Go and GrabPay, and any form submissions you make on the platform.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time without losing your account data.

Account Security Checks

We monitor account sessions for unusual activity — unexpected locations, rapid login attempts or unusual transaction patterns — and may prompt additional verification to protect your account before proceeding.

Data Retention Periods

Transaction records and account data are retained for the period required by applicable Malaysian financial and regulatory rules. Once that period expires, data is securely deleted or anonymised from our systems.

Third-Party Data Sharing

We share data only with payment processors — such as Touch 'n Go, GrabPay, Boost dan FPX — and identity verification partners strictly necessary to operate your account. We do not sell data to advertisers.

Your Right to Correct or Delete

You may request correction of inaccurate personal data or deletion of your account data at any time. Requests are reviewed and actioned within the timeframe specified under applicable data protection legislation.

Frequently Asked Privacy Questions

Below are the questions we receive most often about how h5app handles personal data, what rights you have as an account holder in Malaysia, and how to exercise those rights. If your question is not covered here, contact us directly via live chat or email and we will provide a clear written answer.

We collect your name, email address, phone number and payment method identifiers such as your Touch 'n Go or GrabPay account details. We also log device information and session data to keep your account secure and our platform functioning correctly.

We share data only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — and identity verification services that are strictly necessary to run your account. We do not share or sell your personal data to advertisers or unrelated third parties.

We retain transaction records and account data for the period required under applicable Malaysian financial and regulatory rules. Once that legally required retention period ends, your data is securely deleted or fully anonymised in our systems.

Submit a data access request through the Help Centre inside your account, via live chat, or by email. Include your registered account email address so we can verify your identity before releasing any personal data to you.

Yes. You may request deletion of your personal data at any time. We will action the request within the timeframe required by applicable data protection law, except where we are legally required to retain certain records for a defined period.

We use session cookies to maintain your login state and analytics cookies to understand platform usage patterns. You can adjust or block cookies through your browser settings at any time; this will not delete your account or payment data.

Contact our support team immediately via live chat or email. We will investigate the activity log, secure your account if needed, and notify you of our findings in writing within the timeframe our data protection obligations require.

Your Privacy Matters to h5app

How to Reach Us About Your Privacy

Security, Cookies and Retention Practices

Encryption in Transit

Cookie Usage

Account Security Checks

Data Retention Periods

Third-Party Data Sharing

Your Right to Correct or Delete

Frequently Asked Privacy Questions

01 What personal data does h5app collect when I open an account?

02 Does h5app share my data with third parties?

03 How long does h5app keep my account data?

04 How can I request a copy of the data h5app holds about me?

05 Can I ask h5app to delete my personal data?

06 What cookies does h5app use and how do I control them?

07 What should I do if I believe my account data has been accessed without my permission?

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